Satisfied with your library?

Library users across Powys will be invited to have their say this week, with a survey being launched at a time when planers are looking to downgrade Welshpool’s facility.

Powys County Council’s Library Service is undertaking a customer satisfaction survey with library users. The information gathered will form part of the feedback to Welsh Government, under the Welsh Public Library Standards framework. Results will also help the council to identify trends and gather a snapshot of customer opinion and needs.

Welshpool’s library is in danger of being slashed in size and switched to the Powysland Museum site in a bid to save cash. A campaign has been launched to save the service.

In the meantime, adult visitors to libraries may be asked to complete a survey asking for their views on opening hours, staff helpfulness, facilities, and the quality of book, computer, multimedia and information services. Mobile library customers will be surveyed during the rest of the month, as the routes are visited.

The survey will be available in both English and Welsh, and in online and paper format. Library visitors are encouraged to complete the survey online if they can, via https://customer.powys.gov.uk/libraries.

The survey was last carried out in Powys in 2015, with over 1,100 Powys residents taking part.